Refund policy

Last updated: 17 August 2026. This policy applies to paid Schema Dockpoint courses and private engagements confirmed in writing. Website pricing is informational; refunds apply only after a paid booking exists.

Eligibility

Full refunds are available when you cancel a cohort seat at least 14 days before the published start date and have not received downloadable curriculum packs beyond the welcome outline. Private Dockpoint Ops engagements may be cancelled for a full refund up to 21 days before the agreed kickoff.

Timeframe for requests

Submit refund requests within the windows above, or within 7 days after purchase if no start date was scheduled yet and no materials were unlocked. Requests outside these windows are reviewed case by case.

Full versus partial refunds

• Full — cancellation inside the windows above with unused materials.
• Partial (50%) — cancellation between 13 and 5 days before start, or after accessing less than two modules of self-paced content.
• No refund — cancellation within 4 days of start, no-shows, or after completing half or more of the scheduled hours.

Non-refundable items

Third-party exam fees, travel booked by the learner, custom printed workbooks already produced for a private cohort, and gift seats that have been transferred to another learner are non-refundable.

Refund process

Email contact@schema-dockpoint.digital with your booking reference, full name, and reason. We confirm eligibility within three business days and may ask for payment receipt details.

Processing time and method

Approved refunds are returned to the original payment method within 10–15 business days. Bank transfers inside Thailand may clear faster; international cards can take longer depending on the issuer. We do not issue cash refunds at the Nonthaburi office.

Cancellations by Schema Dockpoint

If we cancel a cohort, you may choose a full refund or a transfer to a later date at no extra fee. We are not responsible for learner travel costs.

Exceptions

Documented medical emergencies or government-mandated travel restrictions may qualify for a transfer or goodwill partial refund outside the standard windows. Abuse of the policy (repeat last-minute cancellations) may lead to booking restrictions.

Contact for refund requests

Phone: 662 5830020 · Email: contact@schema-dockpoint.digital · Office address as listed in the site footer.